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By using any portion of our website (hereinafter croatiaopen.hr) and all its parts, it is considered that the users are familiar with these terms and all risks arising from the use of this website and furthermore accept to use the contents of this web site solely for personal use and at own risk.
More about the General terms & conditions, use of the website and terms and conditions for internet payments, can be found here.
ISTRA D.M.C. d.o.o.
T: 052/719 125
NOTICE ABOUT PROCESSING THE CONSUMER´S COMPLAINTS
In accordance with Article 10, paragraph 1, 2 and 5 of the Consumers Protection Act (OG 41/14 and 110/15) we hereby notify our guests that any complaints regarding the quality of our services may be submitted in writing through the post or electronic mail using the addresses being set forth below:
Address: ISTRA D.M.C. d.o.o., Jadranska 66, 52470 Umag, Republic of Croatia
It is mandatory in your complaint to mention your name, surname, and contact for the reply. We shall provide you with the written answer to your complaint latest within 15 days as of the date we received your complaint, meaning precisely to the address being provided to us as you contact, i.e. address throughout which we received your complaint.